Testimonials

Our World Travel Protection team consistently receives great feedback from the thousands of leisure and business travellers we help every year. Here’s just some of the feedback, published with permission:

Case File Testimonials

Suspected broken ankle on trek to Mount Everest Base Camp [View PDF]

Our customer suffered two spinal compression fractures when the bus she was travelling in drove over a pothole on the way to visit a tiger reserve in India. [View PDF]

From Our Clients

In comparing World Travel Protection with other Emergency companies we have done business with in the past, we have found the others do not have the same empathy towards our clients. Other companies are also very expensive to use and have carried out unnecessary and costly emergency evacuations.

“World Travel Protection has the experience… a preparedness to share knowledge… and a team that partners key customers. This is very important and sets you apart. Your competition put spin on the process and talk it up but have limited on-the-ground experience.”

Manager Leisure Travel – Australian Insurer

“World Travel Protection has continually proven it can provide a superior assistance service at a competitive cost – when our clients need it most, they deliver. We have held World Travel Protection in high esteem since April 2001. They provide reports to help us monitor the needs of our clients and at considerably less cost than other providers.”

National A&H Manager Australia, ACE Insurance

“World Travel Protection emergency assistance swung into action and arranged everything for us – a first class hospital in Shanghai, the ambulance to the hospital, an immediate hospital cost guarantee, and a level of personal interest and care that was exceptional and unexpected.”

Chairman, Dymocks

From Customers We Have Assisted

“Kate calmed me when I was beside myself over the situation, and the way she spoke to me and reassured me was fantastic. She made me feel secure knowing that someone with such compassion and efficiency was dealing with my situation.”

“Thankyou very much for the evacuation from Vanuatu, it is difficult to describe the fear and angst that a person feels when they are sick in an overseas and foreign place without hope of proper medical attention.”

“On behalf of my wife and myself, I would like to congratulate and thank your emergency assistance team for the caring and professional way they dealt with all matters when our son, Daniel became critically ill in San Francisco.”

“Outstanding service and amazing people – feeling safe to know that when in trouble we can rely on World Travel Protection for assistance – please keep up this level of service.”

“I needed urgent medical information and help and you guys were just fantastic. The insurer used to use ISOS before. There is a very big difference with them and you guys. Just can’t thank you enough for the medical advice and support you gave.”

“Can I say how wonderful you and your company have been. Firstly when I was stranded in an unknown country on my own and sick and injured your staff were so helpful and came and saved me from the terrible pain of travelling sitting upright when I had bruised my tail bone. I had no idea how I was going to get home. I am so impressed with how the staff went out of their way to help. I can’t thank you enough. I will definitely be recommending your company to anyone wanting to take out cover. Thank you so much! GREAT JOB!”

“I would like thank you and your team for all your assistance recently, I have successfully made it home much to my relief and not to mention that of my family. Your customer service was excellent and it was very re-assuring especially considering that I was on my own. I just want to make sure that all your efforts were greatly appreciated.”

“My uncle would like to thank you for giving him support and giving him the chance to live. You were always there to assist him and his family we owe everything to you and for that we’re so thankful. Thank you very much from the bottom of our hearts.”

“Our son caught dengue fever in Cambodia in early July. He contacted World Travel Protection after a number of days feeling very unwell. Right from that first contact the guidance and support that he received from the World Travel Protection staff was exceptional. The communication with the hospital, our son and ourselves was timely and very clear about the needed actions. He has mentioned to me several times how great World Travel Protection was. Once again, many thanks and you can be assured that this family praises World Travel Protection at every opportunity.”

“May I commend your organisation for the obviously highly professional manner in which this medical evacuation occurred, and I will be grateful if you could kindly pass these comments on to the relevant members of your organisation.”