Our high performance team is the key to our success. Our well-travelled and often multi-lingual people are carefully selected for their experience, service style and attitude – and for their ability to empathise with customers facing difficult or life threatening situations.
Before becoming fully-fledged assistance coordinators or case managers, new team members undertake rigorous training. This includes personal mentoring by more experienced team members and many hours of tuition and e-learning. It’s about making sure our people are ready for the challenges ahead…
We operate around the clock
Our highly-skilled service team operates around the clock at our secure purpose-built operations centre in North Sydney. We are fully staffed 24 hours a day, and have a registered nurse and team leader on every shift.